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Privacy & Data Shayne Adler Privacy & Data Shayne Adler

The EU Data Act: What must connected-product makers and IoT services let users access?

The EU Data Act gives users of connected products and related services the right to access and share product/usage data—easily, securely, and free of charge. From Sep 12, 2026, products/services must be designed for access. Before sale, you must explain what data is generated, how often, how users access/erase it, and basic retention. On request, you must provide data in a common, machine-readable format and send it to a third party if the user asks. Guardrails protect trade secrets, ban DMA gatekeepers as recipients in this route, and carve out micro/small business exemptions.

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Marketing & Digital Shayne Adler Marketing & Digital Shayne Adler

How can marketing compliance actually drive customer trust and loyalty?

Compliance earns loyalty when your marketing is truthful, transparent, and respectful of customer choices. Clear disclosures (especially for testimonials and pricing), honoring consent across channels (email/SMS/calls), and fast takedowns of mistakes reduce complaints and build confidence. Treat promises like SLAs: publish them, measure them, and fix misses quickly. Over time, customers reward brands that say what they do and prove it, with higher retention and referrals.

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