Ops & Automation Shayne Adler Ops & Automation Shayne Adler

How do we make compliance efficient?

Efficiency comes from focus and automation. Start with a risk register. Standardize templates for policies, vendor reviews, and marketing approvals. Automate evidence capture from systems of record. Bake checks into code reviews and CI/CD. Keep one source of truth for controls, owners, and cadence.

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Marketing & Digital Shayne Adler Marketing & Digital Shayne Adler

What compliance strategies allow for agile, ethical marketing campaigns?

Build guardrails, not roadblocks. Pre-approve claims and disclosures, template common scenarios (testimonials, pricing, free trials), and define fast-path approvals for low-risk creatives. Capture evidence automatically (final creatives, audiences, spend, takedowns) and review performance, complaints, and regulator updates monthly. The result: faster sprints without surprises.

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Marketing & Digital Shayne Adler Marketing & Digital Shayne Adler

Where can SMBs find practical guidance for evolving marketing rules?

Start with primary sources: the FTC (claims, endorsements, email), FCC (TCPA for texts/calls), and your state AG for local rules. In the UK and EU, use ICO/PECR and ASA/CAP for ads, plus EDPB and ePrivacy/GDPR for consent. Subscribe to regulator updates and keep a 2-page internal Marketing Compliance Playbook: required disclosures by channel, approval steps, and records to retain.

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Marketing & Digital Shayne Adler Marketing & Digital Shayne Adler

What common digital marketing pitfalls lead to costly regulatory fines?

The most frequent—and expensive—mistakes are hidden endorsements, misleading price/“sale” claims, non-compliant email/SMS consents, and sloppy contests/sweepstakes. Add recurring-billing problems (unclear free trials, hard-to-cancel “negative options”) and you have a recipe for complaints and enforcement. Fix the basics: disclose plainly, substantiate claims, capture/ honor channel-specific consent, and publish complete promotion rules with records to prove it.

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Marketing & Digital Shayne Adler Marketing & Digital Shayne Adler

How can marketing compliance actually drive customer trust and loyalty?

Compliance earns loyalty when your marketing is truthful, transparent, and respectful of customer choices. Clear disclosures (especially for testimonials and pricing), honoring consent across channels (email/SMS/calls), and fast takedowns of mistakes reduce complaints and build confidence. Treat promises like SLAs: publish them, measure them, and fix misses quickly. Over time, customers reward brands that say what they do and prove it, with higher retention and referrals.

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Ops & Automation Shayne Adler Ops & Automation Shayne Adler

How do we scale compliance without heroics?

Scale with an operating model, not late-night heroics. Define RACI, review cadences, and risk tiers by product line. Centralize policies, assets, vendors, and evidence. Platform your controls so one change updates many artifacts. Automate onboarding, access reviews, and vendor diligence; run periodic tabletop drills.

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Governance & Risk Shayne Adler Governance & Risk Shayne Adler

What compliance mistakes should we avoid?

Don’t treat compliance as a one-time project. Avoid copy-paste templates you don’t follow and manual spreadsheets you can’t trust. Under-documentation, skipped training, and ignored vendor risk create incidents and takedowns. Fix with a clear owner, risk-based scope, usable SOPs, and automation.

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Partnerships Shayne Adler Partnerships Shayne Adler

How should we choose a compliance partner?

Choose outcomes over checklists: faster deals, clean audits, scalable processes. Look for industry references, practitioner credentials, and tooling that automates evidence. Demand a clear operating model (RACI, cadence, metrics) and plain-English deliverables. Pilot against a real buyer requirement.

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